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📌 Panel Settings

The panel section in config.json controls the embed that users interact with to open tickets.

Example​

{
  "panel": {
    "title": "🎫 Support Tickets",
    "description": "Need help? React with the number that matches your topic and we'll open a private channel for you.",
    "footer": "One ticket per issue · Do not abuse the ticket system",
    "color": "5865F2"
  }
}

Field reference​

title​

The bold heading at the top of the panel embed.

"title": "🎫 Support Tickets"

description​

The main body text. Explain to users how to interact with the panel. Markdown is supported (bold, italics, links).

"description": "React with the matching number to open a private support channel."

Small grey text at the bottom of the embed.

"footer": "Do not abuse the ticket system"

color​

A 6-character hex colour (no #) for the panel embed's left sidebar stripe.

"color": "5865F2"

What the panel looks like​

The embed automatically lists all configured ticket types as fields:

🎫 Support Tickets
──────────────────────────────────────────
Need help? React with the number that matches your topic.

1️⃣  ❓ General Inquiry
   Ask a general question or get help

2️⃣  💳 Billing
   Payment and subscription questions

3️⃣  🐛 Bug Report
   Report a bug or technical issue
──────────────────────────────────────────
Do not abuse the ticket system

The numbered reactions (1️⃣, 2️⃣, 3️⃣…) are added automatically.

Posting the panel​

Once the bot is running, post the panel with:

!ticket panel

See Posting the Panel for full details including updating an existing panel.